Privacy Policy

1. General Information This privacy policy informs you about the type, scope, and purpose of the processing of personal data on our website www.qvest-hotel.com (hereinafter „Website“). We take the protection of your data very seriously and treat your personal data confidentially and in accordance with legal data protection regulations.

2. Responsible Entity Good Hope GmbH
Gereonskloster 12, 50670 Cologne, Germany
Email: hello@qvest-hotel.com
Phone: +49 (0)221 2785780
Data Protection Officer: Nina Nitsch, Email: nn@qvest-hotel.com

3. Collection and Processing of Personal Data We do not collect personal data directly on our website. However, when booking a stay at THE QVEST Hideaway, you will be redirected to our booking system SynXis, where the following data may be processed:

• Name, address, phone number, email address
• Payment information
• IP address and usage data
• Newsletter subscription data (if voluntarily subscribed)

4. Purpose of Data Processing We use your personal data for the following purposes:

• Booking processing
• Communication with you (e.g., responding to inquiries)
• Sending newsletters (only with explicit consent)
• Analysis of website user behavior
• Compliance with legal retention obligations

5. Booking System & External Service Providers Our booking system is operated via SynXis by Sabre. The processing of personal data takes place within the SynXis platform, and their privacy policy applies. Additionally, data may be shared with:

• Marriott Bonvoy (if applicable for loyalty program participation)
• Guestline (for property management and booking coordination)
• Nexi (for payment processing)

6. Data Retention Personal data is stored only as long as required for the respective purposes or as legally mandated. A structured deletion policy ensures compliance with legal retention periods.

7. Cookies & Tracking Technologies Our website uses cookies and tracking tools to analyze user behavior and optimize our services. These include:

• Google Analytics (GA4)
• Meta Pixel (Facebook Pixel)
• Google Ads
• Microsoft Clarity, Hotjar
• Cookie consent management tool (e.g., Usercentrics)

You can manage cookie settings through the cookie banner when visiting our website.

8. Use of External Services We integrate external services for functionality and improved user experience, including:

• Google Fonts & Google Maps for interactive maps and typography

No external video or audio streaming services (e.g., YouTube, Vimeo, Spotify, SoundCloud) are used.

9. Newsletter & Marketing If you subscribe to our newsletter, we will process your email address and, if applicable, your name for marketing purposes via Brevo. Subscription requires double opt-in confirmation, and you can unsubscribe at any time.

For personalized advertising and remarketing, we use:

• Google Ads
• Facebook & Instagram Ads

10. IT Security & Data Protection Measures Our website is protected by SSL encryption to ensure secure data transmission. Additionally, we store server logs and IP addresses only as permitted by law.

11. Video Surveillance at THE QVEST Hideaway For security reasons, our hotel premises have video surveillance in public areas, including:

• Lobby
• Bar
• Library

Video footage is stored only as long as legally permitted and is not shared with third parties unless required by law.

12. Your Rights as a Data Subject You have the following rights:

• Right to access stored data
• Right to correct inaccurate data
• Right to data deletion (if legally permissible)
• Right to object to data processing
• Right to data portability
• Right to file a complaint with a data protection authority

13. Updates to This Privacy Policy This privacy policy may be updated to comply with legal requirements. The current version is always available on our website.

Last updated: March 2025