The following General Terms and Conditions (GTC) apply to all services and deliveries provided by Good Hope GmbH (hereinafter referred to as the „Hotel“) to its guests and customers (hereinafter referred to as the „Guest“ or „Customer“). Deviating terms and conditions will not be accepted unless the Hotel has expressly agreed to their validity in writing.
(1) Offers presented in brochures or on the website are non-binding and subject to change.
(2) A contract is concluded once a booking is made by the customer and confirmed by the Hotel. A written confirmation is not required; a telephone or electronic confirmation is sufficient.
(3) Subsequent changes or additions require the express consent of the Hotel.
(4) Reservation of Rights for Errors and Technical Faults: The Hotel does not guarantee the error-free operation of its booking systems. Booking confirmations that have arisen due to technical faults, system errors, double bookings, or obvious pricing errors are not binding on the Hotel. An obvious pricing error exists where the displayed price deviates significantly from the market price for the relevant service. The Hotel will inform the Guest without delay and offer either to honour the booking at the correct price or to provide a full refund of any payments already made. Further claims for damages by the Guest are excluded, provided the Hotel did not cause the error intentionally or through gross negligence.
(5) Right of Extraordinary Cancellation: The Hotel reserves the right to cancel bookings if there are indications of fraudulent information, misuse of the booking system, or a breach of these GTC. In such cases, any payments already made will be refunded in full.
(6) Right of Withdrawal: Pursuant to § 312g para. 2 no. 9 of the German Civil Code (BGB), no right of withdrawal exists for accommodation contracts concluded via the website or other means of distance communication.
(1) The accommodation contract is binding for both parties. A unilateral withdrawal is only permitted under the conditions stated in these GTC.
(2) Option periods are binding for both parties. After expiry, the Hotel may assign the reserved services to other guests.
(3) In case of no-show or late cancellation, a fee equivalent to the first night will be charged unless otherwise agreed.
(4) Rooms are available from 3:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure. Late check-out may be charged at 50% of the room rate until 6:00 PM and 90% thereafter. Proof of a lesser loss remains reserved.
(5) Reserved event rooms are available only for the agreed period. Extension requires prior approval.
(6) There is no entitlement to specific rooms or spaces unless explicitly agreed.
(7) Cancellations or rebookings are only possible if contractually or legally provided or approved by the Hotel. Agreed cancellation deadlines apply equally to both parties.
(8) In case of non-utilization, the Hotel will attempt to reassign the services. The Guest remains liable for costs proportionately if no reassignment is possible.
(9) For group bookings, a guest list must be submitted no later than 7 days before arrival.
(10) If the booking party is not the organizer, both shall be jointly liable. The same applies to group bookings.
(11) Right of Extraordinary Termination: The Hotel is entitled to terminate a concluded accommodation contract for good cause without notice. Good cause exists in particular where the Guest has provided materially incorrect information when booking (e.g. identity, purpose of stay, number of persons), where the Guest – despite a formal warning – jeopardises Hotel operations, the safety of other guests or staff, or the reputation of the Hotel, or where force majeure or official orders make performance of the contract impossible. In the event of a justified extraordinary termination, the Hotel will refund payments already made on a pro rata basis. Further claims by the Guest are excluded.
(12) Minimum Age: The minimum age for check-in is 18 years. Minors may only check in when accompanied by a person with parental authority or with a written declaration of consent from a parent or guardian.
(13) Early Departure: If the Guest departs before the agreed departure date, the Hotel is entitled to charge the full agreed accommodation price for the entire booked period of stay. Savings on expenses for the remaining period will be credited. The Guest reserves the right to demonstrate a lower loss.
(14) Special Cleaning: The Hotel reserves the right to charge a special cleaning fee of EUR 250.00 if a room is left in a condition requiring cleaning beyond normal standards, in particular in cases of smoking violations or exceptional soiling. The Guest reserves the right to demonstrate a lower loss.
The Hotel reserves the right to deny entry to guests or to terminate a stay if this is necessary to protect Hotel operations, other guests, or staff.
(1) Breakfast is not included in the room rate and is charged separately at EUR 21.90 per person.
(2) The breakfast offering includes a tiered serving stand (étagère) with a selection of spreads served at the table, as well as a buffet with additional food items, juices, and filter coffee.
(3) Specialty coffee drinks (e.g. espresso, cappuccino, latte macchiato) are not included in the breakfast price and will be charged separately.
(4) Breakfast is served during the Hotel’s communicated opening hours. A reservation is recommended.
(1) Pets are permitted in the Hotel under the following conditions: A maximum of one dog per room is allowed. Pets are only permitted in specially designated rooms with parquet flooring.
(2) A surcharge of EUR 30.00 per night will be charged for bringing a pet.
(3) The availability of pet-friendly rooms is limited. Early reservation is strongly recommended. The Hotel cannot guarantee the availability of such rooms.
(4) The Guest is liable for all damage caused by the pet to Hotel facilities or furnishings. The Hotel reserves the right to charge for cleaning costs or damages incurred.
(5) Pets may only enter public areas of the Hotel (restaurant, lobby, breakfast room) with the express permission of Hotel staff and must be kept on a leash or secured in a carrier at all times.
(1) Events in terms of these GTC include conferences, banquets, and seminars.
(2) Free cancellation is possible up to 4 weeks before the event. After that, the full room rental will be charged.
(3) The final number of participants must be submitted 7 days before the event. A reduction of more than 10% must be reported 14 days in advance.
(4) Decorations require approval. The organizer is liable for any damage to property. Confetti or similar items are prohibited; violation results in a cleaning fee of EUR 300.00. Proof of lesser damage remains reserved.
(5) Music events after 11:00 PM are only permitted with closed windows and a maximum volume of 75 dB.
(6) For expected revenues below EUR 1,500.00, payment must be made immediately by card.
(7) For revenues from EUR 1,500.00 and above, a deposit of 50% is due 14 days before the event. The Hotel may request 100% advance payment.
(1) The Hotel is released from its obligations to perform insofar as and for as long as the provision of the contractually owed services is impossible or unreasonable due to force majeure events. Force majeure includes in particular natural disasters, pandemics, epidemics, official orders or closure directives, war, acts of terrorism, and other unforeseeable, extraordinary events that neither party is responsible for.
(2) The Hotel will notify the Guest without delay upon the occurrence of such an event. In such a case, both parties are entitled to cancel the contract without liability for damages.
(3) Payments already made will be refunded in full in such a case, to the extent the corresponding services were not rendered.
(1) The Guest must report any complaints immediately. In the case of justified deficiencies, the Hotel will offer rectification or a price reduction. The Guest is obliged to minimise damages.
(2) The Hotel may cancel events if operations, safety, or reputation of the house are at risk. Related costs may be charged to the Guest.
(1) Vouchers refer to a specific arrangement; additional services are charged separately.
(2) Vouchers can be used for other services.
(3) Redemption is subject to availability and requires a reservation.
(4) Vouchers cannot be paid out in cash. They are valid for 3 years from the end of the purchase year.
(5) Only the original voucher entitles redemption. No replacement in case of loss.
(1) Payment is made using the methods offered by the Hotel.
(2) Payment is due upon contract conclusion or as agreed.
(3) In the event of chargebacks, the Customer bears any resulting fees.
(4) The Hotel reserves the right to claim late fees and further damages.
(5) Offsetting is only allowed with undisputed or legally determined claims. This restriction does not apply to consumers.
(1) The Hotel is liable for intent, gross negligence, and injury to life, body, or health. For minor negligence, liability only applies to essential contractual obligations (cardinal duties).
(2) The Hotel is liable for items brought in by the Guest according to §§ 701 ff. BGB. Use of the safe is recommended. Items worth more than EUR 3,000.00 require a special agreement.
(3) Providing a parking space does not establish a storage contract. Liability is only governed by § 10 (1).
(4) Receipt and forwarding of mail are only carried out upon agreement and at the Guest’s risk.
(1) Personal data is processed in accordance with the GDPR. Please refer to our privacy policy for more information.
(2) No use of personal data for marketing or research purposes without explicit consent.
(1) German law applies under exclusion of the UN Convention on Contracts for the International Sale of Goods.
(2) The contract language is German. These GTC are legally binding exclusively in their German version. The English translation is provided for information purposes only.
(3) Changes and additions must be made in text form.
(4) Place of jurisdiction for merchants is Cologne. Consumers may sue at their place of residence.
(5) Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.