General Terms and Conditions of Good Hope GmbH
The following General Terms and Conditions (GTC) apply to all services and deliveries provided by Good Hope GmbH (hereinafter referred to as the „Hotel“) to its guests and customers (hereinafter referred to as the „Guest“ or „Customer“). Deviating terms and conditions will not be accepted unless the Hotel has expressly agreed to their validity in writing.
§ 1 Offer and Conclusion of Contract (1) Offers presented in brochures or on the website are non-binding and subject to change. (2) A contract is concluded once a booking is made by the customer and confirmed by the Hotel. A written confirmation is not required; a telephone or electronic confirmation is sufficient. (3) Subsequent changes or additions require the express consent of the Hotel.
§ 2 Room and Venue Rental (1) The accommodation contract is binding for both parties. A unilateral withdrawal is only permitted under the conditions stated in these GTC. (2) Option periods are binding for both parties. After expiry, the Hotel may assign the reserved services to other guests. (3) In case of no-show or late cancellation, a fee equivalent to the first night will be charged unless otherwise agreed. (4) Rooms are available from 3:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure. Late check-out may be charged at 50% of the room rate until 6:00 PM and 90% thereafter. Proof of a lesser loss remains reserved. (5) Reserved event rooms are available only for the agreed period. Extension requires prior approval. (6) There is no entitlement to specific rooms or spaces unless explicitly agreed. (7) Cancellations or rebookings are only possible if contractually or legally provided or approved by the Hotel. Agreed cancellation deadlines apply equally to both parties. (8) In case of non-utilization, the Hotel will attempt to reassign the services. The Guest remains liable for costs proportionately if no reassignment is possible. (9) For group bookings, a guest list must be submitted no later than 7 days before arrival. (10) If the booking party is not the organizer, both shall be jointly liable. The same applies to group bookings.
§ 3 Events (1) Events in terms of these GTC include conferences, banquets, and seminars. (2) Free cancellation is possible up to 4 weeks before the event. After that, the full room rental will be charged. (3) The final number of participants must be submitted 7 days before the event. A reduction of more than 10% must be reported 14 days in advance. (4) Decorations require approval. The organizer is liable for any damage to property. Confetti or similar items are prohibited; violation results in a cleaning fee of €300. Proof of lesser damage remains reserved. (5) Music events after 11:00 PM are only permitted with closed windows and a maximum volume of 75 dB. (6) For expected revenues below €1,500, payment must be made immediately by card. (7) For revenues from €1,500 and above, a deposit of 50% is due 14 days before the event. The Hotel may request 100% advance payment.
§ 4 Performance Disruptions (1) The Guest must report any complaints immediately. In the case of justified deficiencies, the Hotel will offer rectification or a price reduction. The Guest is obliged to minimize damages. (2) The Hotel may cancel events if operations, safety, or reputation of the house are at risk. Related costs may be charged to the Guest.
§ 5 Vouchers (1) Vouchers refer to a specific arrangement; additional services are charged separately. (2) Vouchers can be used for other services. (3) Redemption is subject to availability and requires a reservation. (4) Vouchers cannot be paid out in cash. They are valid for 3 years from the end of the purchase year. (5) Only the original voucher entitles redemption. No replacement in case of loss.
§ 6 Payment (1) Payment is made using the methods offered by the Hotel. (2) Payment is due upon contract conclusion or as agreed. (3) In the event of chargebacks, the Customer bears any resulting fees. (4) The Hotel reserves the right to claim late fees and further damages. (5) Offsetting is only allowed with undisputed or legally determined claims.
§ 7 Liability (1) The Hotel is liable for intent, gross negligence, and injury to life, body, or health. For minor negligence, liability only applies to essential contractual obligations (cardinal duties). (2) The Hotel is liable for items brought in by the Guest according to §§ 701 ff. BGB. Use of the safe is recommended. Items worth more than €3,000 require a special agreement. (3) Providing a parking space does not establish a storage contract. Liability is only governed by § 7 (1). (4) Receipt and forwarding of mail are only carried out upon agreement and at the Guest’s risk.
§ 8 Data Protection (1) Personal data is processed in accordance with the GDPR. Please refer to our privacy policy for more information. (2) No use of personal data for marketing or research purposes without explicit consent.
§ 9 Final Provisions (1) German law applies under exclusion of the UN Convention on Contracts for the International Sale of Goods. (2) The contract language is German. (3) Changes and additions must be made in text form. (4) Place of jurisdiction for merchants is Cologne. Consumers may sue at their place of residence. (5) Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.